Frequently Asked Questions

Welcome to the FAQ (Frequently Asked Questions) for digitellinc.com. Please review our comprehensive list of questions and the solutions to solve many common problems. If you need further assistance, please contact our staff by sending an email from the Customer Support page or calling us at 877.796.1325 between 9-5, M-F (Eastern). Questions regarding content can be directed to Digitell, Inc at 877.796.1325 or support@digitellinc.com.

Login

Q: I can't remember my Username or Password to login.
A: Click Login and then Forgot your password. Enter your email address you registered with and an automated email with your username and temporary password will be sent to the email address on your account. Check Spam/Junk folder if you don't see the email in your inbox. If the email on your account is no longer valid, please contact Customer Support at 877.796.1325 to have it manually reset.

Live Webcast Evaluations and CE Certificates

Q: How do I complete evaluations if I was a LIVE WEBCAST participant?
A: Log in to your account and click on the My Account link. Navigate to the webcast conference you attended and click on Evaluations. Complete the speaker evaluations for each session you participated in by clicking on the Take Evaluation link. After you have completed the speaker evaluations, complete the Overall Evaluation.
Q: How do I get my Live Webcast CE Certificate of Attendance?
A: Log in to your account and click on the CE Transcript link located in the My Account area. Your CE Certificate is available to view/print for four years after the date of the live webcast.

Downloading PDF or MP3 Files

Q: I am trying to download a PDF or MP3 file associated with a session, and the file will not start to download.
A: File downloads that do not start or prompt you to save the file to your computer indicate a connection failure or the content is being blocked by your local network. Some hospitals and other facilities block certain file types from being downloaded. To resolve this problem, please submit a support request by clicking on the support link located on digitellinc.com and indicating the file you are attempting to download. Once the digitellinc.com support staff has determined that the user's network is blocking the content, further action may be needed by contacting your network administrator.

Streaming Flash Player (Play/Preview Button)

Q: I click on the Play or Preview button and nothing happens.
A: If you have previously clicked one of these buttons and the player did appear, please check your open browser windows. The new content will be in the same window as the previous one. If you did not previously see the player, please make sure that you have both popup's and javascript enabled for digitellinc.com.
Q: I can see the streaming flash player but I can't hear any audio.
A: First check to see if the audio stream has loaded. To do this, look at the second set of numbers in the control bar ie (0:00:00). This set of numbers should display the total time of the session. If you do not see these number please read next FAQ question. If you do see these numbers and the first set is counting up, please check your computer's audio settings and volume. Make sure you have speakers or headphones attached to your computer and that they are working.
Q: The streaming flash player has loaded but the audio stream has not.
A: Please wait 30 seconds without clicking any buttons to see if the audio loads. If it does not please visit the Customer Support page and click the Run Test button. Once the test is finished, copy and paste the resulting text into a support request. If the test has failed, you may be behind a firewall or proxy server that has been set to not allow access to streaming content.
Q: The presentation is pausing and restarting during playback.
A: This is a sign that your connection does not have the bandwidth to successfully stream this content. Your computer is buffering X seconds based on your connection and then starting to play the content. When the buffer runs out because your connection can't keep up, the stream will stop and re-buffer the content. This could be a temporary problem with a broadband connection such as a Cable Modem or DSL. For users using Dial-Up connections, some content may play fine depending on your current connection. We do not support the streaming of content on any Dial-Up connection. Please download the audio and slide files located next to the play button for local playback. We recommend a broadband connection (DSL, Cable Modem, Fiber, or LAN ) for all streaming playback.