Welcome to the FAQ (Frequently Asked Questions)
for digitellinc.com. Please review our comprehensive list of questions
and the solutions to solve many common problems. If you need further
assistance, please contact our staff by sending an email from the
Customer Support page or calling us at 877.796.1325 between 9-5, M-F
(Eastern). Questions regarding content can be directed to Digitell,
Inc at 877.796.1325 or firstname.lastname@example.org.
Q: I can't remember my Username or
Password to login.
A: Click Login and then Forgot your
password. Enter your email address you registered with and an
automated email with your username and temporary password will be
sent to the email address on your account. Check Spam/Junk folder if
you don't see the email in your inbox. If the email on your account
is no longer valid, please contact Customer Support at
877.796.1325 to have it manually reset.
Live Webcast Evaluations and CE Certificates
Q: How do I complete evaluations if I was
a LIVE WEBCAST participant?
A: Log in to your account and click on the
My Account link. Navigate to the webcast conference you attended and
click on Evaluations. Complete the speaker evaluations for each
session you participated in by clicking on the Take Evaluation link.
After you have completed the speaker evaluations, complete the
Q: How do I get my Live Webcast CE
Certificate of Attendance?
A: Log in to your account and click on the
CE Transcript link located in the My Account area. Your CE
Certificate is available to view/print for four years after the date
of the live webcast.
Downloading PDF or MP3 Files
Q: I am trying to download a PDF or MP3
file associated with a session, and the file will not start to
A: File downloads that do not start or
prompt you to save the file to your computer indicate a connection
failure or the content is being blocked by your local network. Some
hospitals and other facilities block certain file types from being
downloaded. To resolve this problem, please submit a support request
by clicking on the support link located on digitellinc.com and
indicating the file you are attempting to download. Once the
digitellinc.com support staff has determined that the user's network
is blocking the content, further action may be needed by contacting
your network administrator.
Streaming Flash Player (Play/Preview Button)
Q: I click on the Play or Preview button
and nothing happens.
A: If you have previously clicked one of
these buttons and the player did appear, please check your open
browser windows. The new content will be in the same window as the
previous one. If you did not previously see the player, please make
Q: I can see the streaming flash player
but I can't hear any audio.
A: First check to see if the audio stream
has loaded. To do this, look at the second set of numbers in the
control bar ie (0:00:00). This set of numbers should display the
total time of the session. If you do not see these number please
read next FAQ question. If you do see these numbers and the first
set is counting up, please check your computer's audio settings and
volume. Make sure you have speakers or headphones attached to your
computer and that they are working.
Q: The streaming flash player has loaded
but the audio stream has not.
A: Please wait 30 seconds without clicking
any buttons to see if the audio loads. If it does not please visit
the Customer Support page and click the Run Test button. Once the
test is finished, copy and paste the resulting text into a support
request. If the test has failed, you may be behind a firewall or
proxy server that has been set to not allow access to streaming
Q: The presentation is pausing and
restarting during playback.
A: This is a sign that your connection does
not have the bandwidth to successfully stream this content. Your
computer is buffering X seconds based on your connection and then
starting to play the content. When the buffer runs out because your
connection can't keep up, the stream will stop and re-buffer the
content. This could be a temporary problem with a broadband
connection such as a Cable Modem or DSL. For users using Dial-Up
connections, some content may play fine depending on your current
connection. We do not support the streaming of content on any
Dial-Up connection. Please download the audio and slide files
located next to the play button for local playback. We recommend a
broadband connection (DSL, Cable Modem, Fiber, or LAN ) for all